Privacy Policy
Last updated: August 2026
1. Who we are
TBH Canada (The Brand House) is a Toronto-based digital marketing agency. This policy explains what information we collect through our website and how we use it.
2. Information we collect
When you use our contact form we collect the details you provide:
- Your name
- Your email address
- Your phone number
- Your business name and enquiry details (the services you are interested in and your goals)
We also receive basic technical information automatically (such as IP address and browser type) for security and rate-limiting purposes. We do not use cookies for advertising or tracking.
3. How we use your information
- To respond to your enquiry and follow up with you
- To send you the confirmation email when you contact us
- To protect the website from abuse (for example, spam and brute-force attacks)
We never sell or rent your personal information to third parties.
4. Consent
By submitting the contact form you consent to us storing your name, email address, and phone number and contacting you about your enquiry. You can withdraw consent at any time by emailing [email protected].
5. Where we store your data
Your enquiry details are stored securely on our servers in JSON files and a MariaDB database. Access is protected and only used by our team to manage enquiries.
6. How long we keep it
We keep enquiry details for as long as they are useful for managing our business relationship, and delete them on request. Backup copies are deleted automatically after their retention period.
7. Your rights
Depending on your location (e.g. GDPR in the EU/UK or PIPEDA in Canada) you may have the right to access, correct, or delete your personal information. To exercise any of these rights, email [email protected] and we will respond within 30 days.
8. Third parties
We use Google Fonts for styling and may use the email address provided to send you email via Gmail's SMTP service. We do not otherwise share your data with third parties.
9. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.
Terms of Service
Last updated: August 2026
1. About these terms
By using this website and contacting TBH Canada you agree to these terms. If you do not agree, please do not use the contact form.
2. Use of the website
- You may browse the website and contact us for legitimate business enquiries.
- You may not attempt to break, overload, or misuse the website or its systems.
- All content on this website (text, images, video, and branding) belongs to TBH Canada or its clients and may not be copied or reused without permission.
3. Enquiries
Submitting an enquiry does not create a contract. Any services are agreed separately via a written proposal signed by both parties.
4. Our services
TBH Canada provides digital marketing services including social media management, content creation, paid advertising, branding, video editing, and business websites. Specific terms for these services are agreed in the relevant proposal.
5. Disclaimer
We make no guarantees about specific results (such as follower counts or revenue). Results depend on factors outside our control. The website is provided "as is" without warranties of any kind.
6. Limitation of liability
To the maximum extent permitted by law, TBH Canada is not liable for any indirect or consequential loss arising from your use of this website.
7. Changes
We may update these terms at any time. Continued use of the website after changes constitutes acceptance of the new terms.
8. Contact
Questions about privacy or these terms? Email [email protected] or find us at @tbhcanada.digital.